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How to place a pen order…

Placing an order is as simple as sending an email! If you see something you like, or you’re looking for someone to create something unique, getting started with an order is as simple as sending an email to jeb<@>jebspens.com (without the brackets).

Because some order details can get a little complex, I found the best way to communicate is through emails. This way everything can be written down so you’re instructions won’t be misunderstand.

Timeframe…

The timeframe for an order from confirmation to ship date is normally about two weeks once all the materials have arrived. Some materials can arrive in a few days (nibs for example if need to be ordered usually arrive in about 4 days), Some pen material can take a week or more depending on the supplier and where they’re located. If it’s a made-to-order material, that will also add to the timeframe. So the best way is to wait until everything is on hand before commiting to a shipping date.

Materials…

I do stock some of the more popular materials. Some colors such as tortoise shell, casein, black acrylic and black ebonite are staples, so I always try to have those in stock. I have an inventory of the Conway Stewart acrylics. I keep an supply of nibs, but not all tip sizes and finishes.

Shipping method…

All orders are shipped flat-rate Priority Mail. Insurance is recommended, but if you elect not to pay additional for insurance, you’ll be responsible if the shipment is lost or damaged. I’d hate to see that happen, so it’s always better to be safe than sorry. I’ll supply you with the package tracking number and once it’s in the system, you’ll receive perodic emails from the post office on the shipments status.

Payment…

Payment is made through PayPal only, and the invoice won’t be processed until the order is ready to ship.

Still have questions?

No problem! Just email me with the questions you have, and I’ll answer them as best as I can. I know placing a custom pen order can be a big step for some, so I’ll help make the process as easy as possible.

I look forward to hearing from you!

Cordially…JEB

Mandarin Orange Morse Code (capped-h2)
Mandarin Orange Clipless Nazca with Morse Code Engraving
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